What You'll Do
Provide prompt service and support to our HNWI customers, ensuring a high level of service is delivered at all times in accordance with company standards;
Efficiently manage all incoming requests related to lifestyle, travel, and other concierge services, providing solutions in a timely manner while anticipating client needs;
Support clients with their daily personal needs, handling requests both reactively and proactively;
Conduct research and arrange travel, restaurant reservations, and other relevant bookings, ensuring that selected options meet the high standards of the company and client preferences;
Ensure strict compliance with internal company procedures, regulations, and guidelines, including communication standards, task handling, and client interaction;
Meet all internal deadlines, including SLA requirements for task completion, and ensure timely updates are provided to management;
Follow the procedures for transferring tasks to colleagues when necessary, ensuring a seamless handover in line with company protocols and clear communication;
When selecting external providers, ensure they align with the company’s values, service level, and quality expectations;
Prepare and submit daily reports and updates to upper management, ensuring all relevant details about tasks, progress, and client satisfaction are accurately documented.
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What We’re Looking For
Fluency in spoken and written English, along with one or more of the following languages: Spanish, French, Italian.
3+ years of experience in personal assistance, lifestyle management, or guest relations.
Exceptional attention to details
Problem-solving approach
Strong research skills
Understanding of the HNWI profile.
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We Offer
Work location: Tallinn, Estonia or remotely
Competitive salary depending on your experience and knowledge
Growth and career advancement within the company
Want to Be Part of Something Exceptional? Send your CV and a cover letter to hr@perfect.live or complete the form below
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